The Collections Specialist assists in the collection and reporting of past due receivable balances to ensure timely payments. This role involves coordinating with the Senior Collector, Collection Supervisor/Manager, and other department Managers as needed.

Reporting Relationships:

• Reports directly to the Senior Accounts Receivable Manager, NAM

Direct Reports:

• None

In this role you can expect to

Key Accountabilities

• Monitor, collect, and maintain the North America accounts receivable portfolio.
• Provide timely, professional responses to the Field (Sales) and Sales Management to resolve collection issues and disputes.
• Coordinate the preparation of reports and participate in weekly and/or monthly LOB calls with Field and Sales management personnel.
• Review and analyze accounts receivable aging.
• Contact clients via phone, email, and formal collection/demand letters to follow up on the status of unpaid invoices.
• Negotiate, document collection status, and arrange payment schedules using the JDE system/Excel spreadsheet.
• Maintain frequent telephone contact with clients regarding questions concerning the status of their receivables.
• Prepare write-off recommendations, statements, and correspondence for sales and clients regarding the accounts receivable balances, often including charts and tables created through JDE.
• Process customer refund requests after determining their validity.
• Handle special projects as determined by Management.
• Perform other duties as assigned.

All About You

• 3-5 years of high-volume corporate collections experience.
• Knowledge of billing and collections procedures.
• Accounts receivable knowledge/experience is a plus.
• Strong attention to detail and goal-oriented.
• Experience with JDE is a plus.
• Commitment to excellent customer service.
• Excellent written and verbal communication abilities.
• Ability to prioritize and manage multiple responsibilities.
• Detailed accounting and analysis experience.

What we offer

• Growth opportunities within a human resources global leader
• We prioritize learning to stay agile in an increasingly competitive business environment.
• We foster an open-minded environment where people spark new ideas and explore alternatives.
• Compensation: $22.00 per hour plus annual bonus opportunity

Placement within this range is determined based on geographic location, experience, and other compensatory factors.

• Benefits: Employees who opt into benefits as part of full-time employment include medical, dental, vision, term life and AD&D insurance, short-term and long-term disability, additional voluntary benefits, commuter benefits, wellness plans, and a 401k plan or a non-qualified deferred compensation plan. Available paid leave includes Personal Time Off (PTO) on an accrual basis per year, Paid Holidays, and up to 6 weeks of Paid Parental Leave. PTO and holiday hours are prorated based on hire date within the calendar year.

About LHH

LHH empowers professionals and organizations to achieve bold ambitions and secure lasting impact through unique advisory services and talent sources.

Our full suite of offerings connects solutions that are traditionally siloed, making LHH your single talent partner. In a rapidly evolving landscape with complex challenges, we create value across the entire professional talent journey. From hiring great people, developing skills, and nurturing leaders, to advancing individuals to the next stage of their careers, LHH makes talent your competitive edge.

We believe the future of work lies at the intersection of exceptional human care and innovation. Powered by science, technology, and proprietary data analytics, LHH’s approach is crafted to align with your business strategy and culture, delivering powerful, sustainable, and measurable impact.

LHH has a team of over 12,000 professionals, across 60+ countries and more than 50 years of experience. As part of the Adecco Group, we bring together global excellence, local knowledge, and centralized coordination for thousands of companies and millions of people worldwide.

Recruitment. Development. Career Transition.

LHH. A beautiful working world.

www.lhh.com

LHH is an Equal Opportunity Employer/Veterans/Disabled.